1. Ordering Process:
- Customers must place orders through the importer's official channels, either online or through designated representatives.
- Orders should include accurate quantities and delivery details.
2. Pricing and Payment:
- Prices are subject to change based on market conditions and availability.
- Payment terms should be clearly stated, including acceptable forms of payment and any applicable taxes or fees.
- Payment must be made in full before shipment unless otherwise agreed upon.
3. Shipping and Delivery:
- Delivery dates are estimates and subject to change based on factors such as weather conditions and shipping delays.
- The importer is not responsible for delays caused by factors beyond their control.
- Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the shipment.
4. Quality and Inspection:
- The importer guarantees the quality and freshness of the flowers upon delivery.
- Customers should inspect the shipment upon receipt and report any issues or discrepancies within a specified timeframe.
- The importer may require photographic evidence or return of the affected items for quality assessment.
5. Returns and Refunds:
- Returns are accepted for damaged or defective items, provided they are reported within the specified timeframe.
- Refunds or replacements will be issued at the discretion of the importer, based on the nature of the issue and available inventory.
- Customers may be responsible for return shipping costs unless the issue is deemed to be the fault of the importer.
6. Compliance and Regulations:
- Customers are responsible for ensuring compliance with all relevant import regulations, including phytosanitary certificates and customs documentation.
- The importer will provide necessary documentation to facilitate customs clearance, but customers are responsible for any additional requirements or fees imposed by customs authorities.
7. Liability and Indemnification:
- The importer is not liable for any indirect, incidental, or consequential damages arising from the sale or use of the flowers.
- Customers agree to indemnify and hold the importer harmless from any claims, losses, or damages resulting from their use or resale of the flowers.
8. Governing Law and Dispute Resolution:
- These terms and conditions are governed by the laws of the jurisdiction where the importer is based.
- Any disputes arising from the interpretation or enforcement of these terms shall be resolved through arbitration or mediation, if possible, with litigation as a last resort.
9. Modification and Severability:
- The importer reserves the right to modify these terms and conditions at any time, with changes communicated to customers through appropriate channels.
- If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10. Acceptance:
- By placing an order with the importer, customers agree to abide by these terms and conditions in their entirety.