1. Ordering Process:
· Customers must place orders through the importer's official channels, either online or through designated representatives.
· Orders should include accurate quantities and delivery details.
2. Pricing and Payment:
· Prices are subject to change based on market conditions and availability.
· Payment terms should be clearly stated, including acceptable forms of payment and any applicable taxes or fees.
· Payment must be made in full before shipment unless otherwise agreed upon.
3. Shipping and Delivery:
· Delivery dates are estimates and subject to change based on factors such as weather conditions and shipping delays.
· The importer is not responsible for delays caused by factors beyond their control.
· Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the shipment.
4. Quality and Inspection:
· The importer guarantees the quality and freshness of the mangoes upon delivery.
· Customers should inspect the shipment upon receipt and report any issues or discrepancies within a specified timeframe.
· The importer may require photographic evidence or return of the affected items for quality assessment.
5. Returns and Refunds:
· Returns are accepted for damaged or defective items, provided they are reported within the specified timeframe.
· Refunds or replacements will be issued at the discretion of the importer, based on the nature of the issue and available inventory.
· Customers may be responsible for return shipping costs unless the issue is deemed to be the fault of the importer.
6. Compliance and Regulations:
· Customers are responsible for ensuring compliance with all relevant import regulations, including phytosanitary certificates and customs documentation.
· The importer will provide necessary documentation to facilitate customs clearance, but customers are responsible for any additional requirements or fees imposed by customs authorities.
7. Liability and Indemnification:
· The importer is not liable for any indirect, incidental, or consequential damages arising from the sale or use of the mangoes.
· Customers agree to indemnify and hold the importer harmless from any claims, losses, or damages resulting from their use or resale of the mangoes.
8. Governing Law and Dispute Resolution:
· These terms and conditions are governed by the laws of the jurisdiction where the importer is based.
· Any disputes arising from the interpretation or enforcement of these terms shall be resolved through arbitration or mediation, if possible, with litigation as a last resort.
9. Modification and Severability:
· The importer reserves the right to modify these terms and conditions at any time, with changes communicated to customers through appropriate channels.
· If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10. Acceptance:
· By placing an order with the importer, customers agree to abide by these terms and conditions in their entirety.
Once delivered, we will not accept any returns or refunds as mangoes are perishable goods and will get damaged or overripe quickly.
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